SUTHERLAND GLOBAL SERVICES PRIVATE LIMITED ,CHENNAI vs. DCIT , CHENNAI

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ITTPA 21/CHNY/2023Status: DisposedITAT Chennai01 September 2025AY 2017-1810 pages
AI SummaryPartly Allowed

What did the Tribunal hold?

The Tribunal addressed several issues. For the downward adjustment concerning non-US entities (Ground No. 3B), the Tribunal, following its own precedent in the assessee's own case (IT(TP)A.No.70/Chny/2022), directed the TPO to examine if the international transactions with non-US entities were similar to those covered by MAP. If found correct, the TPO was to grant similar treatment as resolved under MAP for US companies. The TPO was instructed to pass a speaking order after affording an opportunity of hearing. This ground was partly allowed. Regarding downward adjustments for Inter-Company support services/Outsourcing (Ground No. 5.2), the Tribunal, noting that the main issue of BPO services to non-US entities was remanded, felt this issue could also be re-examined in light of MAP resolutions. The TPO was directed to call for necessary evidence and decide the issue in accordance with law after affording sufficient opportunity. This ground was also partly allowed. For the disallowance under Section 40(a)(i) concerning connectivity charges (Ground No. 8), the Tribunal, referencing its own prior decision in the assessee's case, set aside the lower authorities' orders and remitted the issue to the AO for re-adjudication. The AO was directed to pass a speaking order after giving the assessee an opportunity to be heard and to file necessary details. This issue was allowed for statistical purposes. Concerning the additional ground on ESOP expenses (Additional Ground No. 3), the Tribunal, again following its own precedent, remitted the matter to the AO for adjudication after giving the assessee an opportunity to be heard and to produce relevant evidence. This was allowed for statistical purposes. Finally, for the additional ground regarding double disallowance of BPO services (Additional Ground No. 4), the Tribunal directed the TPO/AO to verify the orders and delete any duplicate disallowance. This additional ground was allowed for statistical purposes. The Tribunal expressly left undecided grounds that were not pressed by the assessee.

What were the facts?

The assessee, Sutherland Global Services Private Ltd., filed an appeal before the Income Tax Appellate Tribunal (ITAT), Chennai, challenging an order dated January 10, 2023, passed by the Assessing Officer for Assessment Year 2017-18, in compliance with directions from the Dispute Resolution Panel (DRP). The assessee initially raised grounds concerning five transfer pricing issues and one corporate tax issue. Subsequently, the assessee pursued Mutual Agreement Procedure (MAP) proceedings and modified its grounds of appeal to align with the relief obtained. Several grounds were not pressed. The appeal was adjudicated considering the modified and additional grounds.

What were the issues?

1. Whether the downward adjustment of Rs.36,45,90,284/- made by the TPO and confirmed by the DRP, concerning transactions with non-US entities, warrants relief in light of MAP proceedings and the Tribunal's own case law (Section 92CA, Section 92CB, Section 92D, Section 92E, Section 92F of the Income Tax Act, 1961). - Assessee's contention: Relief should be granted on the balance disputed amount of Rs.14,57,78,724/- by applying the same ratio analysis as in MAP proceedings for US transactions, citing the Tribunal's decision in its own case. - Revenue's contention: Relied on lower authorities' orders regarding non-US countries, while fairly accepting the issue was covered by the assessee's own case. 2. Whether the downward adjustment of Rs.13,21,87,264/- by the TPO for Inter-Company support services/Outsourcing paid to various countries (USA, Canada, Philippines, etc.) should be remitted to the TPO for re-adjudication in light of MAP resolution for similar issues (Management fee and Corporate Cross Charges) (Section 92CA, Section 92CB, Section 92D, Section 92E, Section 92F). - Assessee's contention: The issue is similar to management fee and corporate cross charges resolved under MAP and should be remitted to the TPO for re-adjudication. - Revenue's contention: This issue is not specifically covered by MAP, and in the absence of evidence for receipt of services and benefit, the TP adjustment should be sustained. 3. Whether the disallowance of Rs.20,35,48,890/- under Section 40(a)(i) for connectivity charges, which the AO and DRP held as royalty due to lack of evidence for cost-to-cost reimbursement, should be remitted back to the AO for re-adjudication, especially in light of MAP proceedings (Section 40(a)(i), Section 115A, Section 195). - Assessee's contention: The amount pertains to cost-to-cost reimbursement, and the AO/DRP orders were summary. The matter should be revisited in light of MAP proceedings. - Revenue's contention: In the absence of evidence for cost-to-cost reimbursement, the charges should be held as taxable, and appropriate taxes should have been withheld. 4. Whether the assessee is entitled to a deduction for ESOP expenses (Additional Ground No. 3) (Section 37(1)). - Assessee's contention: Legally entitled to the claim. - Revenue's contention: Not recorded. 5. Whether there was a double disallowance in respect of BPO services (Inter Co. support Services) (Additional Ground No. 4). - Assessee's contention: TPO/AO may be directed to verify and allow. - Revenue's contention: If there is double disallowance, the duplicative disallowance will have to be deleted.

Which sections of the Income-tax Act were involved?

Section 92CA,Section 92CB,Section 92D,Section 92E,Section 92F,Section 40(a)(i),Section 115A,Section 195,Section 37(1)

AI-generated summary — verify with the full judgment below

Income Tax Appellate Tribunal, ‘D’ BENCH, CHENNAI

Before: SHRI MANU KUMAR GIRI & SHRI S.R. RAGHUNATHA

Hearing: 24.06.2025Pronounced: 01.09.2025

PER S. R. RAGHUNATHA, AM : This appeal is filed by the assessee against the order bearing DIN & Order No. ITBA/AST/S/143(3)/2022-23/1048599548(1) dated 10.01.2023 of the Assessing Officer for the assessment years 2017-18 passed in compliance to directions of Dispute Resolution Panel-2, Bengaluru vide order dated 29.12.2022. 2. The assessee had broadly raised grounds of appeal for 5 transfer pricing issues and 1 corporate tax issue. The Ld.AR for the assessee submitted that, subsequently, the assessee had preferred MAP proceedings for redressal of its issues. Accordingly, in consonance with the relief obtained through MAP proceedings the assessee has modified its grounds of appeal through its letters dated 08.04.2025 r.w.17.04.2025. Further, the assessee had also filed

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additional ground of appeal vide its request dated 23.04.2025. The present appeal is adjudicated taking into consideration the modifications in the grounds of appeal as well as the additional grounds filed.

3.

At the outset, the Ld. AR for the assessee submitted that in respect of ground of appeal raised in Form 36 – Ground Nos.1,2, 3A, 4,5.1, 5.3, 5.4, 5.5, 6, 7, 10,11, 13 and 14 are not pressed and hence the same are dismissed.

4.

The first issue which requires to be adjudicated pertaining to ground No.3(B) is concerned, is regarding downward adjustments made by theTPO of Rs.36,45,90,284/- which has been confirmed by theDRP. It is the case of the assessee that the overall addition of Rs.36.45 Crores was made out of which Rs.21,88,11,560/- relief has been already received by the assessee on account of MAP proceedings concerning transactions with USA. The balance amount in dispute is now only Rs.14,57,78,724/-. The Ld. AR further submitted that on this unresolved amount also the same ratio analysis be applied and that corresponding relief be granted. The Ld.AR also submitted that this issue is no more res integra as the same has been decided by this Hon’ble Tribunal in Assessee’s own case in IT(TP)A.No.70/Chny/2022 vide order dated 07.05.2025 at Para 6. 5. The Ld. DR fairly accepted that the issue is covered by Assessee’s own case, however, the Ld. DR submitted that he would like to place reliance upon the order of lower authorities as far as decisions of lower authorities qua non- US countries was concerned.

6.

We have heard the arguments of both the parties and perused the material on record. The issue is covered by the decision in Assessee’s own case in IT(TP)A.No.70/Chny/2022 vide order dated 07.05.2025. The relevant extract is reproduced: “6.0 We have heard rival submissions in the light of material available on records. We have noted that majorly the amounts of adjustments have been got covered by the MAP proceedings. The only issue left now is regarding an adjustment of about Rs.11 Crores

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for non-US countries. After considering the totality of the facts as well as judicial precedents cited by the Ld. Counsel, we are inclined to set aside the issue regarding adjustments made by the Ld. TPO in respect of international transactions of the assessee with non-US entities (Not covered by the MAP) which is restored back to the file of the Ld. TPO for consideration as to whether the international transactions of the assessee with non-US entities are similar in nature as contended by the assessee and if it is found correct, then the Ld. TPO may consider the same treatment to be given to the transactions as adopted by the MAP in the case of US companies. The Ld. TPO is directed to pass a suitable order after giving due opportunity of being heard to the assessee and in accordance with law. The amended ground of appeal no.5C raised by the assessee is therefore partly allowed.”

7.

Respectfully following the above decision, we hereby direct the TPO to examine whether the international transaction of the Assessee with non-US entities are similar in nature as contended by the assessee and if it is found to be correct, then the TPO may give same treatment to be given to the subject international transaction as resolved under MAP in the case of US companies. The TPO is directed to pass appropriate after affording an opportunity of hearing to the assessee and in accordance with law. The ground of appeal No.3.B raised by the assessee is therefore partly allowed.

8.

The next issue which requires to be adjudicated is ground No.5.2 regarding downward adjustments made by theTPO of Rs.13,21,87,264/- towards Inter-Company support services/ Outsourcing paid to USA, Canada, Phillipines, Egypt, Bulgaria, UAE, Malaysia, UK, Morocco etc. In this regard, the Ld.AR for the Assessee submitted that similar issue i.e. Management fee and Corporate Cross Charges was resolved under MAP and pleaded that this issue may also be remitted to the file of the TPO for re-adjudication in light of the resolution under MAP. The Ld.AR also submitted that similar directions were issued by this Hon’ble Tribunal in Assessee’s own case in IT(TP)A.No.70/Chny/2022 vide order dated 07.05.2025 at Para 6. 9. The Ld.DR submitted that unlike the earlier issue, this issue is not specifically covered by MAP and therefore, the Ld.DR contended that in the :-4-:

absence of evidence to prove the receipt of services and corresponding benefit derived by the Assessee, the TP adjustment should be sustained.

10.

We have heard the rival submissions and perused the material on record. Since the main issue in relation to transfer pricing adjustment for BPO services to non-US entities has been remanded back to the TPO for re-adjudication in light of resolution under MAP, we feel that this issue could also be re-examined by the TPO in light of MAP resolution for Management fee and Corporate Cross Charges. Accordingly, we hereby direct the TPO to call for necessary evidence and decide the issue in accordance with law. Needless to say, the TPO should afford sufficient opportunity to the Assessee before deciding the matter. Accordingly, this ground no.5.2 is partly allowed.

11.

The next issue raised by the assessee through ground of appeal No.8 is regarding a disallowance of a sum of Rs.20,35,48,890/- u/s.40(a)(i) of the Act. The Ld. AR for the assessee argued that the amount pertained to cost to cost reimbursement of connectivity charges. The Ld. AR submitted that the AO had held that evidence to prove cost to cost reimbursement was not furnished and therefore concluded that connectivity/bandwidth charges are in the nature of royalty as held by Madras High Court in the case of Verizon Communications reported in 30 taxmann.com 70. The DRP has confirmed the same. The AR contended that the order of AO and DRP on the issue is also not very clear and has been passed in a summary and cryptic manner. It was accordingly requested that the matter particularly in the light of MAP proceedings be considered for remitting back to the AO for re-adjudication.

12.

The Ld.DR submitted that in the absence of evidence to prove cost to cost reimbursement, the connectivity/bandwidth charges should be held as taxable and appropriate taxes should have been withheld.

13.

We have heard the rival contentions and perused the material on record. Our attention was also invited to the decision of this Hon’ble Tribunal in Assessee’s own case wherein it was held as under:

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“9.0 We have heard rival submissions in the light of material available on records. The order of the Ld.AO and the Ld. DRP has been perused. We have noted that the lower authorities have not brought full and clear facts on records while drawing their conclusions. The factum of MAP proceedings also requires the issue to be revisited by the Ld.AO. After considering the totality of the facts, we are inclined to set aside the order of lower authorities and remit the issue regarding the disallowances made u/s 40(a)(i) to the file of the Ld.AO for readjudication of the matter by passing a speaking order in accordance with law. The Ld. AO shall give due opportunity of being heard to the assessee. The assessee shall comply all the statutory notices issued by the Ld.AO and any noncompliance shall be adversely viewed. Accordingly, the ground of appeal no.7 is allowed for statistical purposes.”

14.

Respectfully following the aforesaid decision, we direct theAO to call for evidence/submissions by issuing notices to the Assessee and then decide the issue in accordance with law. Accordingly, this issue is allowed for statistical purposes.

15.

The next issue raised by the assessee through grounds of appeal No.9 is regarding the disallowance of bad debts amounting to Rs.2,51,28,661/- by theAO invoking provisions of section 36(1)(vii) of the Act. The ld. AR contended that the disallowance has been made by the AO without bringing any detailed reasoning on record. The DRP has also confirmed the findings of the AO. It was stated that the law of the land, as laid down by Hon’ble apex court in the case of TRF Ltd, now it is crystal clear in as much as every bad debts claimed by an assessee and which fulfils all other accounting conditions are to be allowed in the year in which it is claimed.

16.

The learned DR relied on the order of the lower authorities.

17.

We have heard the rival contentions and perused the material on record. Our attention was also invited to the decision of this Hon’ble Tribunal in Assessee’s own case wherein it was held as under:

“12. We have heard rival submissions in the light of material available on records. We have noted that the Ld.AO in para 5.4 on :-6-:

page 5 of his order has categorically gave a finding that the impugned disallowances was being made for want of sufficient evidences coming from the assessee. He had remarked that “….The assessee submissions along with attachment is considered and found to be not acceptable. As the sufficient proof / evidence is not produced, the claim of doubtful debts to the tune of Rs.86,89,185/- is disallowed.………………….. the Hon’ble DRP vide order dated 29.06.2022 received in this office on 06.07.2022 upheld the disallowance made in the draft assessment order…..” We have also noted that the findings of the Ld. DRP are not in consonant with those given by the Ld. AO. Apropos to para 5.4 of the assessment order, before the Ld.AO the assessee had submitted that it follows mercantile system of accounting and the doubtful debts relates to Revenue already offered in earlier years. It was submitted that the present claim pertained to debts qua Air India, the then owned public service enterprise of Government of India. We have also noted that honourable apex court in the case of TRF Limited 323 ITR 397 has now finally settled the controversy regarding allowance of bad debts. Thus, it has been laid down that:- “…. 36.(1) The deductions provided for in the following clauses shall be allowed in respect of the matters dealt with therein, in computing the income referred to in section 28-- (i) to (vi) xxxxxxxxxxxx (vii) subject to the provisions of sub-section (2), the amount of any bad debt or part thereof which is written off as irrecoverable in the accounts of the assessee for the previous year." This position in law is well-settled. After 1st April, 1989, it is not necessary for the assessee to establish that the debt, in fact, has become irrecoverable. It is enough if the bad debt is written off as irrecoverable in the accounts of the assessee. However, in the present case, the Assessing Officer has not examined whether the debt has, in fact, been written off in accounts of the assessee. When bad debt occurs, the bad debt account is debited and the customer's account is credited, thus, closing the account of the customer. In the case of Companies, the provision is deducted from Sundry Debtors. As stated above, the :-7-:

Assessing Officer has not examined whether, in fact, the bad debt or part thereof is written off in the accounts of the assessee. This exercise has not been undertaken by the Assessing Officer. Hence, the matter is remitted to the Assessing Officer for de novo consideration of the above- mentioned aspect only and that too only to the extent of the write off….”

13.

0 Thus, we have noted that the allowance of bad debts is required to be made in the year in which it is claimed by an assessee. We have, however noted that the impugned allowance is subject to filing of necessary evidences in this regard by the assessee qua disclosure of income in earlier years. We have also noted that Ld.AO has given a categorical finding that the assessee was found

wanting in having filed the required details. Accordingly, we are of the considered view that the matter deserves to be remitted back to the Ld. AO, for limited verification of the details of the assessee qua, its claim of expenditure under the head, bad debts. Accordingly, we direct the Ld. AO to consider allowance of the impugned expenditure u/s 36(1)(vii) by giving due opportunity of being heard to the assessee, and in the light of decision of Hon’ble Apex Court in the case of TRF Limited supra. The assessee shall be at liberty to file all the details deemed necessary for the purpose. Accordingly, the ground of appeal no.9 raised by the assessee is allowed for statistical purposes.”

18.

Respectfully following the aforesaid decision, we direct the AO to call for evidence/submissions by issuing notices to the Assessee and then decide the issue in accordance with law. The assessee is at liberty to file all the details deemed necessary for the purpose. Thus, this issue is allowed for statistical purposes.

19.

The assessee has raised ground No.12 for short grant of TDS credit. The Ld.AR has also filed copies of Form 26AS. The Ld. DR fairly accepted that TDS credit ought to be granted as available. Since it is factual issue which needs verification, we direct the AO to verify the same and allow the TDS credit in :-8-:

accordance with law. Accordingly, this ground of appeal is allowed for statistical purposes.

20.

The assesseehas filed 4 additional grounds for consideration of our adjudication. Out of the 4 additional, the 1st additional grounds of appeal is in relation to limitation as per Roca Bathroom and the 2nd issue is in relation to DIN issue. The ld. AR has not pressed these grounds and as such they are dismissed. In so far as additional grounds of appeal No.3 is concerned it is in relation deduction for ESOP expenses and 4th additional ground of appeal is in relation double disallowance in respect of BPO services. Reliance has been placed by the Ld.AR, upon Rule 11 of the Tribunal rules mandating admission of any issue/ground during the course of proceedings which was not contested before the lower authorities. The Ld.AR for the assessee has also placed reliance upon the decision of the Hon’ble Apex Court in the case of Jute

22.

We have considered rival submissions in light of material brought on record. As regards admission of the additional grounds, we have noted that Rule 11 of the ITAT rules provide for admission of any ground /issue, during proceedings before the tribunal, which was not contested before the lower authorities. So far as admission of additional ground is concerned, the law is fairly settled in view of decision of Hon’ble Supreme Court in the case of Jute :-9-:

liability of the assessee. In this case, the facts are admitted and are not in dispute. Hence, we admit the additional ground no.3 & 4 for adjudication.

23.

We find that additional ground no.3 in relation to deduction of ESOP expenses, this Hon’ble Tribunal in Assessee’s own case has remitted the matter to the file of the AO for adjudication in accordance with law. The relevant excerpt is as under: “18.0 As far as additional ground no.3 is concerned, we have noted that the same concerns assessee’s claim qua ESOP’s which was not made before the Ld. AO in the Return of Income filed. It is the case of the assessee that it is legally entitled for impugned claim u/s 37(1) of the Act. In support of its contentions, the assessee has filed a detailed paper book. We are of the considered view that in the interest of justice, it would be appropriate to remit the matter to the Ld.AO. Accordingly, the Ld. AO is directed to adjudicate the matter after giving due opportunity of being heard and by passing a speaking order. The decision to remit it back to the Ld. AO is taken in view of the fact that an Assessing Officer is the fulcrum of assessment proceedings. He possess the first right and responsibilities to examine facts of a case before arriving at his decision qua determination of taxable income in a particular case. We have noted with respectful deference the decision of Hon’ble Apex Court in the case of TIN box 249 ITR 216 on the subject matter. The Ld. AO shall give opportunities of being heard to the assessee and it shall be bounden upon the assessee to comply with the notices issued by the Ld. AO. Any noncompliance on the part of the assessee would be adversely viewed. The assessee is at liberty to produce all or any other evidence deemed relevant in support of its claims before the Ld. AO during the adjudication proceedings. Accordingly, the additional ground of appeal no.3 raised by the assessee is therefore allowed for statistical purposes.”

24.

Respectfully following the aforesaid decision, we direct the AO to call for evidence/submissions by issuing notices to the Assessee and then decide the issue in accordance with law. Accordingly, this issue is allowed for statistical purposes.

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25.

The next additional ground of appeal No.4 is in relation to double disallowance of BPO services (Inter Co. support Services). The Ld. AR pleaded that the TPO/AO may be directed to verify and allow. The Ld. DR fairly accepted that if there is double disallowance, the duplicative disallowance will have to be deleted.

26.

We have perused the material on record and direct the TPO/AO to verify the orders and delete the duplicate disallowance in relation to BPO services (Inter Co. Support Services). Accordingly, this additional ground of appeal No.4 is allowed for statistical purposes.

27.

In the result, the appeal of the assessee is partly allowed.

Order pronounced in the court on 01st September, 2025 at Chennai. (मनुकुमारगिरर) (एस.आर.रघुनाथा) (MANU KUMAR GIRI) (S.R.RAGHUNATHA) न्याधयकसदस्य/Judicial Member लेखासदस्य/Accountant Member

चेन्नई/Chennai, धदनांक/Dated, the 01st September, 2025 Jk

आदेशकीप्रधतधलधपअग्रेधर्त/Copy to: 1. अपीलाथी/Appellant 2. प्रत्यथी/Respondent 3.आयकरआयुक्त/CIT– Chennai/Coimbatore/Madurai/Salem 4. धवभािीयप्रधतधनधि/DR 5. िार्ाफाईल/GF

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